Thank you for trusting SpecSMART with your eyewear and/or contacts. All of our products are carefully handled and crafted with the utmost care and precision by either us or our labs and vendors. We hope that you love and enjoy your new purchase and we want you to be completely satisfied with your new eyewear and/or contacts. With all things that are made, situations may occur that may lead you to not being completely satisfied with your purchase. In the event of that occurrence, please review the Return and Refund policy below.
- SpecSMART is happy to accept returns/refunds or store credit for non-prescription eyewear within 7 days of purchase. Items are required to be unworn and in good condition with the original packaging intact. [New and un-used means that there are no marks/scratches on the item or any wear or tear on the tags or on the case]
- Please note that prescription eyewear is non refundable as it has been customised for your particular requirements. However, if you are having problems adjusting to your bi-focal or multi-focal lenses, we are happy to replace them with single vison lenses at no charge.
- All prescription eyewear are checked by quality control before they leave our store but if the service or product supplied is defective, then you are entitled to a refund or replacement within 7 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition.
- Contact lenses supplies may be returned for a full refund within 7 days from the date of purchase. Any portion of the contact lens supplies that were used from the original order will be prorated from the refund amount. Contact lenses must be returned in the original unopened packaging and in sale-able condition to be considered as part of the refund.
- If a portion of your purchase was made using insurance benefits, we are unable to reinstate benefits. You must contact your insurance company.
Returns/Refunds and exchanges/replacements can be done at any Specsmart store.
Once accepted, refunds will take up to 10 working days to show up in your account.